Nutricell Terms and Conditions
Return and refund policy
We offer a 60-day money back guarantee or a 90-day In Store credit guarantee on all products subject to the following terms and conditions.
Initial date of purchase
The initial date of purchase is the date you ordered the product.
Original purchase price
Is the amount you paid for the product(s) less shipping and taxes at the time of your order.
Return Authorization Number
Return authorization number is referred to as a “RMA”. This is a tracking number provided to you by our customer service department and is used to identify products being returned to our fulfillment house for a refund or credit. All customers must call the customer service phone number to obtain the RMA before returning product.
Applicable fees refer to certain fees deducted from your original purchase price to determine the amount of refund or credit you will be issued. Applicable fees include, but are not limited to (a) processing and re-stocking fee; (b) shipping charge adjustment and (c) sales tax adjustment
Processing and re-stocking Fee
We do not charge a re-stocking and processing fee like other companies do.
Shipping charge adjustment fee
If a shipping fee was charged with your order, the amount you paid for shipping will be deducted from your original purchase price prior to determining the amount of refund or credit to be issued. If shipping was free, then we deduct a $20 shipping fee for the return
Sales tax adjustment
If sales tax was included in your original purchase price, the amount of the tax charged will be deducted from the original purchase price when determining the amount of refund or credit to be issued.
Returning products for a refund
Please note: The following policy does not apply to automatic / Smart Health or continuity shipments.
For policy information relating to automatic / Smart Health or continuity shipments, refer to the section titled Automatic/Smart Health/Continuity Shipment Refunds in this Return and Refund Policy for information about automatic/ continuity or Smart Health orders, refunds and returns.
Products returned within 60 days of your order date may receive a full refund less shipping and taxes.
Products returned 61-90 days after your initial order date are entitled to an in-store credit. Products returned after 90 days are not entitled to a refund or an in-store credit.
How to get a refund
1. Call our Customer Service Department and request a Return Authorization Number (RMA) and the mailing address to return the product(s).
2. Put the product(s) to be returned in a shipping box, write the RMA on the inside and the outside if the shipping box.
3. You are responsible for the cost of shipping the products back to us.
We strongly suggest that you use a shipping company that can provide a tracking number so you can be assured that your shipment is delivered to our fulfillment center.
In-Store Credit Option- for items returned within 37 days
In some cases customers may opt to exchange their refund for an in-store credit at Nutricell.com. An in-store credit can be used to purchase any of the products found on Nutricell.com, excluding shipping and sales tax.
Benefits of the in-store credit option-
With the in-store credit option the customer is not required to return the product. The customer can finish the product and saves on the return shipping fees. This option will be given when a customer calls the customer service number to get a RMA. In-store credits cannot be redeemed for cash and are non- refundable. Customer must agree that if an in store credit is used, they are waiving their right to a refund. All sales are considered final.
Products returned without a RMA
Products returned within sixty (60) days of the initial date of purchase without a RMA are not eligible for a refund but are eligible for an in-store credit equal to one hundred percent (100%) of the original product purchase price less applicable fees.
Products returned between sixty (60) and ninety (90) days from the initial date of purchase without a RMA are not eligible for a refund or in-store credit.
Please note: If you return a product without a RMA, it is your responsibility to call the customer service phone number in order to get your in store credit activation number.
Risk free trials
Products purchased on a Free trial basis whereby you only paid shipping and handling are not eligible for a refund or in-store credit.
Automatic/Smart health/Continuity Shipment refunds
Automatic/ Smart Health / Continuity Shipments (Continuities) are NOT eligible for refunds but may be eligible for in store credits. Continuities may be cancelled at any time according to the policies contained herein.
The customer is responsible for canceling their continuity subscription. To cancel simply call our Toll Free Customer Service (1-800-832-5453) You must contact our customer service department no less than fourteen (14) calendar days prior to the next shipment date. If you do not contact our customer service department at least fourteen (14) days prior to the next shipment date your credit or debit card will be charged in accordance with your continuity subscription.
Continuities that are shipped PRIOR to the customer notifying us of cancellation are eligible for an in-store credit equal to one hundred percent (100%) of the 1 month continuity subscription price less all applicable fees within thirty (30) days of the shipment date. The customer is not required to return the product. The customer can finish the product and saves on the return shipping fees.
Continuities older than thirty (30) days are not eligible for a refund or in-store credit.
Canceling an Order
(Excluding automatic/ continuity or Smart Health shipments):
If you cancel your order BEFORE it has been shipped, you will not be assessed a cancellation fee deducted from the original purchase price when determining the amount of refund or credit to be issued.
If you cancel your order AFTER it has been shipped, you must follow the terms of this Return and refund policy.
Orders refused at delivery
(Excluding automatic/ continuity or Smart Health shipments):
Orders, which are refused at delivery, and subsequently returned to our fulfillment facility un-opened within 30 days will be issued an in-store credit in the amount of 100% of the product price.
Orders, which are refused at delivery, are not eligible for a refund or in-store credit if not returned to our fulfillment facility with-in thirty (30) days from the original shipment date.
Please note: You must call us to obtain your in-store credit activation number.
Processing of refunds
Refunds are not issued until the product is received back into our shipping facility. Normally refunds are processed within five (5) business days. They may or may not appear on your next billing statement depending on when you get your bill. In-store credits are issued immediately. If you are getting an in-store credit, it is your responsibility to get the in-store activation code from the customer service.
We reserve the right to modify this Return and Refund Policy at our discretion, or against any customer we believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our Web site.
You agree to periodically review our Web sites, including the current version of our Refund Policy. It is your obligation to review our refund policy for any such revisions.